At Vape Arrival, we provide delivery services across all areas of Dubai and throughout the United Arab Emirates (UAE). Our delivery options are designed to make ordering convenient for customers, whether they are located in Dubai or another Emirate.

We offer standard delivery throughout the UAE, with an additional express delivery option exclusively available in Dubai. Customers in Dubai can request express delivery with an estimated delivery time of approximately 1–2 hours.

This page explains our available payment methods, delivery charges, delivery options, order processing and other important delivery conditions.

1. Payment Methods

Vape Arrival provides different payment options depending on your order and delivery location.

Available payment methods may include:

• Cash on Delivery (COD): Available for eligible orders and delivery locations.

• Card on Delivery: Available for eligible deliveries within Dubai.

• Other Available Payment Methods: Additional payment options may be displayed during checkout.

Payment availability may depend on your delivery location, order value and selected delivery service.

Please check the payment methods displayed during checkout before confirming your order.

Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders across supported UAE delivery locations.

With this payment option, eligible customers can pay when their order is delivered.

COD availability may depend on the delivery location, order value, product availability and applicable order verification requirements.

If Cash on Delivery is available for your order, the option will be displayed during checkout or confirmed by our team.

Card on Delivery

Card on Delivery is available for eligible deliveries within Dubai.

Availability may depend on the assigned courier and delivery service.

Please check with our team if you need confirmation about card payment availability for your order.

2. Standard Delivery Across Dubai and the UAE

Vape Arrival provides standard delivery across all areas of Dubai and throughout the United Arab Emirates.

Customers can place orders online for delivery to their preferred addresses across the UAE.

Standard Delivery Charge: AED 30 per order.

Our standard delivery service covers:

• Dubai

• Abu Dhabi

• Sharjah

• Ajman

• Al Ain

• Other Emirates across the UAE

Standard delivery availability and timing may depend on the delivery address and courier arrangements.

The applicable delivery charge will be displayed during the ordering or checkout process.

3. Free Standard Delivery on Orders of AED 300 or More

Vape Arrival offers free standard delivery on eligible orders of AED 300 or more.

Customers who meet the minimum order value can benefit from free standard delivery across the UAE, subject to the applicable offer conditions.

To check your delivery charge:

1. Select your items.

2. Add them to your shopping cart.

3. Proceed to checkout.

4. Review the applicable delivery options and charges.

The final delivery charge will be displayed before you confirm your order.

4. Express Delivery in Dubai Only

Vape Arrival offers an express delivery option exclusively for customers in Dubai.

Customers located in eligible Dubai delivery areas can request express delivery for an additional charge.

Express Delivery Details:

• Delivery Location: Dubai only

• Estimated Delivery Time: Approximately 1–2 hours

• Express Delivery Charge: AED 40

Express delivery is not available in Abu Dhabi, Sharjah, Ajman, Al Ain or other Emirates.

Customers outside Dubai can use our standard delivery service across the UAE.

Please note that the 1–2-hour delivery timeframe is an estimate and not a guaranteed delivery time. Actual delivery may depend on order processing, the delivery address, traffic conditions and courier availability.

5. Delivery Coverage Across the UAE

Vape Arrival provides standard delivery across Dubai and throughout the United Arab Emirates.

Our delivery coverage includes:

Dubai: Delivery across all areas and communities in Dubai.

Abu Dhabi: Standard delivery across Abu Dhabi.

Sharjah: Standard delivery across Sharjah.

Ajman: Standard delivery across Ajman.

Al Ain: Standard delivery across Al Ain.

Other Emirates: Standard delivery throughout the UAE.

Express delivery is exclusively available in Dubai. Customers in other Emirates can use standard delivery.

6. Friday Delivery in Dubai

Vape Arrival offers Friday delivery in Dubai.

Customers in Dubai can contact our team to confirm delivery availability and arrangements for their order.

Friday delivery is subject to the applicable delivery schedule and operational availability.

7. Order Processing and Confirmation

After placing an order through the Vape Arrival website, our team may contact you to confirm your order and delivery details.

To help ensure accurate order processing, please provide:

• Your correct name.

• A valid mobile number.

• Your complete delivery address.

• Building or villa information.

• Area or community name.

• Any relevant delivery instructions.

Please review your contact and delivery information before submitting your order.

Incorrect or incomplete information may cause delivery difficulties or delays.

Our team or delivery partner may contact you before delivery to confirm your location and availability.

8. Delivery Times and Charges

The following table summarises the available delivery options at Vape Arrival.

Please note that express delivery is exclusively available in Dubai. Standard delivery is available throughout the UAE.

All estimated delivery times are subject to the applicable delivery arrangements.

9. Delivery Confirmation

For some orders, our team or delivery partner may contact you before delivery to confirm your location and availability.

Please keep your registered mobile number accessible around the expected delivery period.

Providing accurate delivery information and responding to delivery confirmation requests can help avoid unnecessary delivery difficulties.

10. Failed or Missed Delivery

A delivery may be unsuccessful for several reasons, including:

• The customer cannot be reached.

• The delivery address is incorrect or incomplete.

• The customer is unavailable to receive the order.

• Delivery is refused.

• Access to the delivery location is unavailable.

If delivery cannot be completed, the order may need to be rescheduled.

Additional delivery arrangements or charges may apply depending on the circumstances.

Please ensure that your delivery details are correct and that you are available to receive your order.

11. Delivery Delays

Vape Arrival aims to process and deliver orders according to the selected delivery service.

However, unexpected circumstances may affect delivery schedules.

Possible causes include:

• Heavy traffic.

• Weather conditions.

• Public holidays.

• Courier availability.

• High order volumes.

• Incorrect delivery information.

• Road restrictions.

• Unexpected operational issues.

The estimated 1–2-hour express delivery timeframe in Dubai is not a guaranteed delivery time.

If you experience a delivery delay, please contact our customer support team for assistance.

12. Age-Restricted Products

Vape Arrival sells age-restricted products intended for eligible adults.

Customers must meet the applicable legal age requirements and comply with relevant UAE regulations before purchasing age-restricted products.

Where required, customers may be asked to provide valid age verification.

An order may be refused or cancelled if the required verification cannot be completed.

Customers must not purchase age-restricted products on behalf of minors.

13. Product Exchanges and Returns

If you receive an incorrect, damaged or defective product, please contact our customer support team for assistance.

For eligible product exchanges, the existing exchange conditions include:

• The product must remain unopened.

• The product must be unused.

• The original seal must remain intact.

• The product must be in its original packaging.

An AED 30 delivery charge applies to eligible product exchanges according to the existing policy.

Opened products are generally not accepted for returns or exchanges, except where the product arrives damaged or has a confirmed manufacturing defect.

Please contact our team before arranging an exchange or return.

For complete information about return eligibility, refunds and other conditions, please review our Refund & Returns Policy.

14. Contact Vape Arrival

If you have questions about payment methods, delivery charges, express delivery in Dubai or standard delivery across the UAE, our customer support team can assist you.

Business Name: Vape Arrival

Phone: +971 55 208 4910

Email: [email protected]

Location: United Arab Emirates

When contacting us about an existing order, please provide your order details to help our team assist you.

15. Policy Updates

Vape Arrival may update this Payment & Delivery Policy when delivery services, payment options, business practices or applicable requirements change.

Any updates will be published on this page.

Customers are encouraged to review this page for the latest payment and delivery information.

Frequently Asked Questions – Payment & Delivery

1. Does Vape Arrival deliver across all areas of Dubai?

Yes. Vape Arrival provides standard delivery across all areas of Dubai. Express delivery is also available exclusively in Dubai, with an estimated delivery time of approximately 1–2 hours.

2. Does Vape Arrival deliver throughout the UAE?

Yes. Vape Arrival provides standard delivery throughout the United Arab Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Al Ain and other Emirates.

3. Is express delivery available outside Dubai?

No. Express delivery is available exclusively in Dubai. Customers in Abu Dhabi, Sharjah, Ajman, Al Ain and other Emirates can use our standard UAE-wide delivery service.

4. How much does express delivery cost in Dubai?

Express delivery in Dubai costs AED 40, with an estimated delivery time of approximately 1–2 hours. Actual delivery time may vary depending on operational conditions.

5. How much does standard delivery cost?

Standard delivery costs AED 30 per order across the UAE.

6. Does Vape Arrival offer free delivery?

Yes. Eligible orders of AED 300 or more qualify for free standard delivery, subject to the applicable offer conditions.

7. Does Vape Arrival offer Friday delivery?

Yes. Friday delivery is available in Dubai, subject to the applicable delivery schedule and availability.

8. What payment methods does Vape Arrival accept?

Available payment methods may include Cash on Delivery for eligible orders, Card on Delivery for eligible Dubai deliveries and other payment options displayed during checkout.

9. Can I pay by card when my order arrives?

Card on Delivery is available for eligible deliveries within Dubai. Availability depends on the assigned courier and delivery service.

10. How can I contact Vape Arrival about my delivery?

You can contact Vape Arrival by phone at +971 55 208 4910 or email [email protected] for assistance with payment and delivery enquiries.

Need Help With Your Order?

For questions about standard delivery across the UAE, express delivery in Dubai, payment methods or an existing order, contact Vape Arrival.

Phone: +971 55 208 4910

Email: [email protected]

Please review the available payment and delivery options before confirming your order.