Payment & Delivery Policy

Payment & Delivery Policy

At Vape Arrival, we aim to make ordering and delivery simple and convenient for customers across the United Arab Emirates (UAE). We offer standard delivery across the UAE, same-day options in selected areas, and priority express delivery within Dubai.

1. Payment Options

Vape Arrival offers convenient payment options depending on your delivery location and order.

Available payment methods may include:

• Cash on Delivery (COD) for eligible orders and locations
• Card on Delivery for eligible deliveries within Dubai
• Other payment methods displayed at checkout, where available

Payment options may vary depending on your location, order value, and delivery service.

Please check the available payment methods during checkout before confirming your order.

2. Standard Delivery Charge

Our standard delivery charge is:

AED 30 per order

The applicable delivery charge will be shown during the ordering or checkout process.

3. Free Delivery

Customers may qualify for free delivery on orders of AED 300 or more.

The free-delivery offer applies according to the delivery terms available at the time of placing the order.

4. Dubai Express Delivery

Customers located in Dubai can request priority express delivery where available.

Express Delivery Fee: AED 40

Estimated delivery time is approximately 1–3 hours.

Express delivery is designed for customers who need their order quickly and may be available in selected Dubai areas.

Actual delivery time can vary depending on:

• Traffic conditions
• Weather
• Order processing time
• Courier availability
• Delivery address
• Peak delivery periods

The 1–3 hour timeframe is an estimated delivery window and not a guaranteed delivery time.

5. Dubai Same-Day Delivery

Vape Arrival offers same-day delivery in Dubai for eligible orders placed within the applicable order cut-off time.

Customers may choose the available delivery option during the ordering process.

Same-day delivery depends on the customer's location, order confirmation, courier availability, and daily delivery capacity.

6. Abu Dhabi & Other Emirates

For customers in Abu Dhabi and other UAE emirates, same-working-day delivery may be available for eligible orders placed by approximately 6:00 PM.

Orders placed after the applicable cut-off time generally arrive on the next business day.

Same-day or next-business-day delivery may be available in areas including:

• Abu Dhabi
• Al Ain
• Sharjah
• Ajman
• Other northern emirates

Delivery timing depends on the delivery address, order processing, courier availability, traffic, weather, and other operational circumstances.

7. Delivery Areas

Vape Arrival provides delivery services across the UAE, including:

• Dubai
• Abu Dhabi
• Sharjah
• Ajman
• Al Ain
• Other northern emirates

Some remote or hard-to-reach locations may have different delivery times or availability.

If you are unsure whether we deliver to your area, please contact our customer-service team before placing your order.

8. Order Processing

Once you place an order, our team may contact you to confirm your order and delivery details.

Please provide an accurate:

• Name
• Mobile number
• Delivery address
• Building or villa information
• Area or community
• Any useful delivery instructions

Incorrect or incomplete information may cause delivery delays.

9. Delivery Times

Delivery times are estimates and may vary depending on the location and delivery service selected.

Our general delivery options include:

Delivery times may change during busy periods, public holidays, adverse weather, or unexpected courier delays.

10. Friday Delivery

Friday delivery is available in Dubai where the service is operating and the order meets the applicable delivery requirements.

Availability may depend on the order time, delivery area, courier availability, and daily delivery schedule.

11. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders across supported UAE delivery areas.

The availability of COD may depend on:

• Delivery location
• Order value
• Product availability
• Courier service
• Order history or verification requirements

If COD is available for your order, it will be shown during the ordering or checkout process.

12. Card on Delivery

Card on delivery is available for eligible deliveries within Dubai.

Availability may depend on the courier and delivery service assigned to the order.

If card payment on delivery is not available for your particular order, another available payment option may be offered.

13. Delivery Confirmation

For some orders, our team or delivery partner may contact you before delivery to confirm your location and availability.

Please keep your phone available around the expected delivery period to avoid unnecessary delays.

14. Failed or Missed Delivery

If a delivery cannot be completed because:

• The customer cannot be reached
• The address is incorrect or incomplete
• The customer is unavailable
• Delivery is refused
• Access to the location is unavailable

the delivery may need to be rescheduled.

Additional delivery arrangements or charges may apply depending on the circumstances.

15. Delivery Delays

Although we aim to meet the estimated delivery time, delays can sometimes occur due to circumstances outside our direct control.

These may include:

• Heavy traffic
• Weather conditions
• Public holidays
• Courier availability
• High order volumes
• Incorrect delivery information
• Road restrictions
• Unexpected operational issues

We will make reasonable efforts to assist customers when a delivery problem occurs.

16. Age-Restricted Products

Vape Arrival sells age-restricted products intended for adults.

Customers must meet the applicable legal age requirement before purchasing these products.

Where age verification is required or appropriate, we may request valid age verification. An order may be cancelled or refused if the required verification cannot be completed.

Customers must not purchase age-restricted products on behalf of minors.

17. Product Exchange and Delivery Charges

If you wish to exchange a product after receiving your order, you may request an exchange by paying the applicable AED 30 delivery charge.

The product being exchanged must remain completely unopened, unused, sealed, and in its original packaging.

Once a package has been opened, we generally do not accept a return or exchange, except where the product arrives damaged or has a confirmed manufacturing defect.

Please check the product name, model, flavor, nicotine strength, and device compatibility before opening the package.

18. Contact Vape Arrival

If you have questions about payment, delivery, order processing, or your delivery area, please contact us.

Business Name: Vape Arrival
Email: [email protected]

Phone: +971 55 208 4910
Location: United Arab Emirates

Our customer-service team will be happy to assist with delivery and payment questions.

19. Policy Updates

Vape Arrival may update this Payment & Delivery Policy when our delivery services, payment options, business practices, or applicable requirements change.

Any updates will be published on this page with a revised Last Updated date.